Job Description
If you’re a seasoned leader who has experience in legal operations, enjoys building scalable processes, and are driven by data-led improvements, come lead with us.
At Allied Public Adjusters, we don’t just adjust claims – we advocate for policyholders and uncover the full truth behind every loss. Since 1997, we’ve worked on behalf of policyholders to demand what’s right using technical expertise, field investigations, and uncompromising quality.
Our legal team is not just made of lawyers – they are protectors of our clients’ rights, strategists in the face of insurance resistance, and trusted leaders in our organization. As the Legal Operations Manager, you’ll lead our legal team, drive performance through efficiency improvements and training, and scale our legal operations without sacrificing precision.
Company Description Core Values: Go-Getters, Relationship Builders, Intelligent Experts, Truth Champions
Allied Public Adjusters is committed to uncovering the full extent of losses through detailed investigations and providing comprehensive claim demands based on our discoveries. With a legacy since 1997, we combine state-licensed expertise with an in-house assortment of legal professionals, construction estimators, accountants, and adjusters. At Allied, we're not just about claims; we're about people. Join us as we advocate for transparency, equity, and the rightful interests of our community.
Role: As Legal Operations Manager, you are responsible for designing, implementing, and managing the processes, tools, and resources that enable the legal function to operate efficiently, effectively, and in alignment with business objectives. This role acts as the operational backbone of the legal team, driving improvements in legal claim management, workflow automation, vendor oversight, and compliance tracking.
You’ll work closely with the VP of Operations to scale capacity, build SOPs, implement KPIs, deliver training and develop a legal culture that delivers excellence on every file.
Responsibilities: - Work closely with Sales, Marketing, and Operations to align legal processes with overall business goals.
- Collaborate closely with our VP of Operations to align the legal team with other operational departments and provide legal expertise.
- Supervise, mentor, and manage a team of staff attorneys to ensure adherence to standardized procedures.
- Assign casework, monitor performance, and ensure deadlines and quality standards are met.
- Provide ongoing training and professional development for the Operations Division.
- Help oversee litigation strategy related to property insurance claims.
- Review and approve legal correspondence and complex legal settlement agreements.
- Maintain awareness of changes in insurance laws and public adjusting rules across jurisdictions.
- Ensure the company complies with all state and federal regulations governing public adjusting and legal practice.
- Uphold ethical practices and manage conflicts of interest.
- Participate in cross departmental strategic planning, budgeting, and process improvement initiatives.
- Ensure the legal team provides exceptional internal service with a strong focus on advocacy and results.
What will success look like in the role after one year?- Implement, measure, and get live reporting on KPIs for the team.
- Consistent and timely delivery of high-quality legal work that meets established KPIs.
- A highly engaged, accountable, and continually improving legal team culture.
- An expanded, refined external vendor network effectively meeting organizational needs.
- Regularly conducted quarterly trainings across multiple departments.
Qualifications: - Juris Doctor (JD) from an accredited law school.
- Active license to practice law in California; multi-state licensure a plus.
- Ability to become licensed in other jurisdictions.
- Minimum of 7 years’ experience in legal operations, preferably with experience in insurance law, civil litigation, and/or public adjusting.
- Proven experience overseeing property insurance claims litigation is preferred.
- Strong leadership, mentorship, and team development skills.
- Excellent legal research, writing, and oral advocacy skills.
- High-level organizational and case management abilities.
- Proficient with legal case management systems and technology tools.
- Experience working with public adjusting firms.
Salary: - $115,000 - $125,000 annually
Benefits: - 401(k) with 3% non-elective contribution.
- Health and dental insurance.
- Car and phone allowance.
- Generous paid holidays and paid time-off.
- Opportunities for career advancement and professional growth.
Our Core Values We Show Up with G.R.I.T.
Every day. In every role. Through every decision and every moment of every engagement. This is the ethos that defines us. So, let’s define it for one another.
Go-Getters: We pursue truth and fairness with speed and expertise. We are responsive, proactive, and committed to prompt, professional service.
Relationship Builders: We nurture relationships based on mutual respect—challenging insurers when we must and helping them when we can, all in the spirit of resolving claim matters fairly.
Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts.
Truth Champions: We pursue truth above all else. To champion our clients’ interests most effectively, we seek precisely what is owed—nothing more and absolutely nothing less.
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