Job Description

Title: Help Desk Analyst

Location: North Houston/Conroe area

Type: Direct-Hire

Salary: $50,000-$65,000

Summary:

The Help Desk Analyst will provide support to employees (in-office and out of office) by resolving issues like password resets, software issues, and connectivity problems with a friendly, patient approach.

Duties:

• Onboard new hires by setting up user accounts in Microsoft 365/Entra, provisioning hardware (like laptops), and ensuring they have all the tech they need from day one.
• Manage and prioritize support tickets using Desk365 ticketing system, keeping track of requests and making sure nothing slips through the cracks.
• Troubleshoot and support a mix of devices, including Windows 10/11 laptops and employee-owned iOS/Android mobile devices.
• Work with the company IT infrastructure by using Intune to manage and secure devices and assisting with maintaining the network (e.g. troubleshooting Wi-Fi or network connectivity issues) to keep the office running smoothly.
• Follow cybersecurity best practices (e.g. keeping software updated, watching out for phishing emails) and promote security awareness among employees to help keep company data safe.
• Document IT procedures and solutions clearly and thoroughly, creating how-to guides and troubleshooting notes so that the team has a solid knowledge base and repeat issues can be resolved faster.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and people skills.
• Organized and detail oriented.

Requirements:

• 1+ years of experience in desktop/network support.
• Hands on experience with Office 365 / Azure / Entra / Intune Administration.
• Strong knowledge of Windows 10/11 PC’s and familiarity with IOS/Android.
• Understanding of fundamental networking concepts (Wi-Fi, addresses, VPN).
• Awareness of IT security best practices.
• Possible on-call availability for after-hours support.

Education

• Bachelor’s degree in Computer Science, Information Technology or equivalent experience.
• Relevant certifications are a plus (CompTIA A+, Network+, Security+)

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