Job Description

The Cloud Case Specialist will play a vital role in managing the customer onboarding process, ensuring a smooth and efficient transition. This position requires a balance of administrative and technical skills, with a focus on streamlining processes, reducing friction, and enhancing the overall experience for customers. The ideal candidate should possess an understanding of cloud environments, network architecture, and U.S. Coast Guard (USCG) operational procedures.

You Will:

• Oversee and manage customer onboarding to ensure a seamless experience.
• Perform administrative duties related to customer documentation, communication, and process tracking.
• Identify and resolve friction points in the onboarding process, optimizing workflows and procedures.
• Assist customers with limited cloud knowledge, providing guidance and support as needed.
• Work closely with network architects and technical teams to ensure integration and compatibility with existing systems.
• Contribute to process improvement initiatives by identifying inefficiencies and recommending solutions.
• Gain an understanding of USCG processes and how different components interact within the organization.
• Collaborate with cross-functional teams to ensure compliance with policies and procedures.

You Have:

• Strong administrative and organizational skills.
• Ability to streamline and improve processes with minimal disruption.
• Familiarity with cloud technologies and network architecture (preferred).
• Semi-technical background with the ability to grasp technical concepts.
• Experience in customer service or case management is a plus.
• Knowledge of USCG processes or willingness to learn how they function.
• Strong problem-solving skills with an ability to navigate complex environments.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Prior experience in a case management, customer support, or IT service-related role.
• Some experience or certification in cloud computing (AWS, Azure, or similar platforms).
• Experience working within government or military environments, particularly with USCG.

This role is ideal for candidates who thrive in process-driven environments, have a keen eye for optimization, and enjoy working at the intersection of administration and technology. The Cloud Case Specialist will be a crucial link between customers and technical teams, ensuring seamless onboarding experience and continuous process improvements.

Want to hear more? Read on to see what our Team Members say about their experience:

“Atlas Tech has the culture, trust, and fairness that you expect of the best of communities. I feel lucky to be part of their amazing journey of growth as a standout organization.” - Syed

“You are not just a number here at Atlas. I have been with Atlas for over 13 years now I can say that Atlas displays a genuine interest in its employees. This is evidenced in its commitment to mentoring every employee and providing educational paths for each employee’s personal and professional growth within the company.” - Ian

Atlas Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, genetic information, or protected veteran status. We are committed to fostering an inclusive workplace where diverse perspectives are valued and respected.

Accessibility & Accommodations

Atlas Tech strives to make our website, www.atlas-tech.com, accessible to all users. If you need assistance completing the application process or require a reasonable accommodation due to a disability, please contact us at hr.recruiter@atlas-tech.com.

This contact information is designated for accommodation requests only and cannot be used to inquire about the status of an application. Atlas Tech is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

Atlas Tech offers a competitive salary, generous benefits package, and an opportunity to make a positive impact in your own community.

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