Job Description

A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life.

Top Reasons to Work at Community Health Centers:

• No weekends for the majority of our centers, 10 Paid Holidays and early Fridays.
• A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
• Competitive compensation with advancement opportunities and tuition / training reimbursement.
• Awarded “Best and Brightest Companies to Work for in the Nation” in 2018, 2019, 2020, 2021 and 2022.
• Awarded “Top 100 Workplaces for Growing Families” by Orlando Sentinel.
• Modernized and attractive health centers, that patients love.

Job Summary:

• The purpose of the CNA – Case Management position is to improve health outcomes through coordinating care by enhancing communication and the continuity of care. The Certified Nursing Assistant will consult with other health care team members to coordinate services for Community Health Center patients. 
• The Certified Nursing Assistant will follow-up on assigned patients gaps in care, emergency room visits, hospital discharges, document in the Case Manager’s Bucket and preventive care. 

Primary Responsibilities and Specific Duties:

• Consistently participates in and actively adheres to patient care expectations to attain clinical goals set forth by supervisor. 
• Be proficient in accessing Managed Care Portals for ER/Hospitalization Reports.
• Continue to act as an advocate for individual care needs by identifying and communicating opportunities for care interventions, including identifying and addressing gaps in care as reported by Managed Care Companies; reminder to patients of referrals that need to be scheduled.
• Follow up with patient hospitalizations, emergency or urgent visits, institutional facility admissions and re-admissions to identify issues and schedule follow up appointments with PCP to improve patient outcomes. 
• Addresses documents in the Case Manager’s Bucket as assigned and according to CHC’s protocols.
• Establishes and maintains professional working relations with referral sources, community resources and care providers. 
• Participates in data collection and research activities related to the delivery of services and patient level outcomes. 
• Participates in team meetings to communicate and address patient care and operational requirements. 
• Ensures that tracking and follow up are performed on client care visits at CHC and treatment received at other medical centers, including but not limited to stat and urgent orders and referrals; medical care services such as preventive care screenings and assessments and abnormal laboratory results for specific tests in a timely manner. 
• Informs supervisor of any management or operating problems that may affect quality and the standards of patient services. 
• May be required to travel to other CHC locations as assigned. 
• Performs other duties as assigned. 

Qualifications: 

Education :

• High School Diploma or equivalent.
• Certified Nursing Assistant program is approved by the Florida Board of Nursing.

Experience:

• Minimum of 1-year of experience working as a Certified Nursing Assistant required.
• Experience with Electronic Medical Records.
• Experience with Microsoft Office programs.

Certification/Licensure:

• Certified Nursing Assistant license with the State of Florida.
• Current Basic Life Support (BLS) certification. Must be completed within 30-days of hire.

Special Skills:

• Maintains a professional relationship and positive attitude with co-workers, the public, patients, and the entire organization.
• Maintains the highest professional and work ethics.
• Displays enthusiasm toward the work, mission, and vision of the organization.
• Ability to use basic mathematical skills.
• Basic understanding of medical terminology and documentation. 

Other requirements:

• Able to perform repetitive tasks.
• Able to work flexible hours and sites as needed.
• Able to work evenings. 
• Exceptional Customer Service skills.
• Ability to demonstrate organizational skills and attention to detail and possess a good working knowledge of electronic medical records.
• Ability to communicate effectively, verbally and in writing.
• Excellent grammar, spelling, and interpersonal skills.

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