Job Description

Cafe Manager – TUCKSHOP NYC

Coffee. Toasties. Good Vibes.

Who We Are

TUCKSHOP is an Australian-owned coffee and toastie café — a nod to our favorite toastie spots back home and a brand-new concept for NYC. We’re bringing a new slice of Aussie café culture to the West Village, keeping things simple, casual, and consistent: great coffee, amazing toasties, and genuine hospitality.

We will be opening our first store on West 11th Street (and it’s a stunner) this coming Winter. It’s an incredibly exciting time to join the team — a chance to help build and shape this brand from the ground up as we expand across the city. You’ll be the heartbeat of TUCKSHOP — leading the team, ensuring smooth operations, and creating a culture that’s warm, upbeat, and authentically Aussie.

What We Offer

• 💰 Competitive hourly rate, with potential for bonus structure 
• 💰 15 days paid vacation days throughout the year
• 🕐 Employees earn 1 hour of paid sick leave for every 30 hours worked (can be used towards holidays if not used)
• 🥪 Free lunch every shift
• ☕ Unlimited coffee (yes, even on days off)
• 🕐 Day shifts only – balance matters, weekends are required
• 📈 Growth opportunities as we expand, we want your help
• 🎉 Supportive, social team culture
• 🏠 Creative input – influence menus and seasonal specials
• 💊 Health benefits ($400/month contribution)

About the Role

You’ll run daily operations — managing staff, maintaining high food and coffee standards, and ensuring every guest leaves happy.
This is a hands-on, floor-based leadership role with a balance of operational and admin responsibilities.

• 5 days per week, including weekends
• Typical shift hours can range between 6am – 5pm
• Admin time scheduled during quieter periods

What We’re Looking For

• 4+ years in food service, 2+ years in management
• Strong leadership and team-building skills
• Experience with Square , QuickBooks , or similar systems
• Hands-on, organized, and proactive
• Food Handler’s Certificate

Core Responsibilities

• Lead, train, and motivate the team – including onboarding all staff
• Oversee daily service and ensure consistent quality whilst working on the floor
• Manage scheduling, inventory, and vendor relationships
• Maintain cleanliness and compliance standards
• Monitor costs: sales, labor, COGS and waste and work with ownership on profitability and ideas
• Deliver exceptional guest experiences every day
• Stay up to date on all permits, labor rules and DOH standards

Compensation

• $25 - $28 per hour + potential for bonus structure 
• 15 days paid leave per year

If you love coffee, thrive in a fast-paced environment, and want to be part of a new Aussie-inspired concept in the West Village — we’d love to hear from you.

Apply now and help bring TUCKSHOP to life in NYC. Please send your resume and cover letter to info@nyctuckshop.com

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